Self Test Quality Manager

A scan in less than 10 min!

In less than ten minutes you know where you stand as ‘Excellent Quality Manager'. The aim of this test is to understand where you can make improvements in your function as Quality Manager. The term ‘Quality Manager' should be understood as covering all those functions in business and companies that promote Total Quality in the largest possible sense.

How do you know this as fast as that? Very simple: fill in the questionnaire below. You send the answers and you get the results immediately, free of charge.

Answer each question with one of the following scores:

0	not present
1	poorly developed, occasionally applied
2	partially developed, applied in a few areas
3	well developed approach, well known and good results, often applied
4	strongly developed approach, well known by everyone and providing very good results, applied in most areas
5	the methods and approaches used are recognised by others as benchmark, first class results, the results will stay in the future, applied everywhere

You give this score when you meet all characteristics as mentioned above. If not, you give one score lower. You can hardly improve if you judge things too optimistically. If you don't understand certain items, just give score zero. Afterwards you can find out why this question appears in the questionnaire. You are bound to discover a number of things.

You can get some inspiration in the EFQM-Excellence model to grow towards an effective and excellent Quality Manager. More information on the the EFQM-Excellence model, Self -assessment and excellent results can be found in the book Excellent.

Good luck!

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0 1 2 3 4 5

1 To which degree have I contributed a positive approach as Quality Manager to develop leadershipstyles of managers and directors? Do I have concrete, visible and measurable results and is there a clear positive evolution to be seen?

2 To which degree have I conveyed my knowledge and experience as far as quality techniques are concerned and have them applied by all members of staff in my organisation?

3 To which degree have I as Quality Manager contributed to the installation of a culture of continuous improvement , i.e. by applying systematically the problem solving methodology and does fire figthing definitely belong to the past?

4 To which degree have I as Quality Manager contributed to install a quality assurance system (ISO 9000, QS 9000, ISO 45000, ..) which is considered by all directors and managers and collaborators as a considerable adding value and does the bureaucratic quality system definitely belong to the past?

5 To which degree have I as Quality Manager delivered a positive contribution to a better management of complaints of customers so that everyone in the organisation takes up his responsibility (not passing on complaints to a particular department, not leaving complaints unattended, not immediately sending creditnotes, ..) and does the number of complaints systematically and drastically decrease?

6 To which degree have I as Quality Manager delivered a postive contribution to a more customer oreinted organisation, by among others taking into account customer feedback, suggestions of customers, and so on?

7 To which degree have I as Quality Manager clearly delivered a positive contribution to realise and improve the strategic objectives of the organisation?

8 To which degree have I as Quality Manager contributed to a better integration of all existing operational plans (strategic, HRM, budget, commercial, marketing, investments, purchase, quality-, safety- and environmental plans and actions)?

9 To which degree have I as Quality Manager contributed to a systematic follow up and steering of integrated business plans ( for instance following up the realisations of the agreed EFQM-actions)?

10 To which degree have I as Quality Manager contributed to the systematic assessment of the functioning of the organisation ( for instance the application of a Self-Assessment according to the EFQM-Excellence model)?

11 To which degree have I as Quality Manager cooperated in projects that meant a significant contribution to enlarge the profits (private organisations), to control and/or lower costs (governmental organisations)?

12 To which degree have I as Quality Manager contributed to the development of all collaborators (for instance by giving and organising trainings, training-on-the-job, …)?

13 To which degree have I as Quality Manager actively helped to systematically measure customer’s expectations and meet them?

14 To which degree have I as Quality Manager developed a qualitysystem where standards (workinstructions, procedures, measurement methods, prescriptions, …) are systematically assessed and revised?

15 To which degree have I as Quality Manager contributed to install preventive systems and to develop preventive thinking and acting in the organisation?

16 To which degree have I as Quality Manager contributed to the development of a process approach and to the development of thinking and acting in processes?

17 To which degree have I as Quality Manager contributed to install an organisation and a method to readily discover, invent, develop new ideas and to get them ready for the market?

18 To which degree have I as Quality Manager contributed to a smooth management and transfer of knowledge, experience and information in and throughout the organisation?

19 To which degree have I as Quality Manager contributed to install, follow up and steer a structure to systematically follow up the realisation of the objectives in the entire organisation?

20 To which degree have I as Quality Manager contributed to a simpler and more transparant structure of my organisation?