Articles

Hereafter you may find some articles with valuable information on Total Quality or the EFQM-Excellence model. Many of them have been realised in contacts Yves Van Nuland had during his carreer in Total Quality.

A convenient look up tool has also been foreseen as you can find below or on the next page.

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Does Implementing an Effective TQM Program Actually Improve Operating Performance? Empirical Evidence From Firms that have Won Quality Awards
Author(s): Vinod R. Singhal, Kevin B. Hendricks
This study explores the hypotheses that implementing effective TQM programs improves the operating performance of firms. The winning of quality awards is used as a proxy for the effective implementation of TQM programs. Changes in various performance...

Firm Characteristics, Total Quality Management and Financial Performance: An Empirical Investigation
Author(s): Vinod R. Singhal, Kevin B. Hendricks
This paper uses a sample of quality award winners to empirically test hypotheses that relate changes in operating income associated with effective implementation of Total Quality Management (TQM) to various firm characteristics. The characteristics e...

The Long-Run Stock Price Performance of Firms with Effective TQM Programs
Author(s): Vinod R. Singhal, Kevin B. Hendrickx
This paper documents the long-run stock price performance of firms with effective Total Quality Management (TQM) programs. The winning of quality awards is used as a proxy for effective TQM implementation. The stock price performance of award winners...

The Impact of Total Quality Management (TQM) on Financial Performance: Evidence from Quality Award Winners
Author(s): Vinod R. Singhal, Kevin B. Hendricks
Total Quality Management (TQM) is periodically lambasted by management gurus and the business media for its supposedly lackluster impact on financial performance. This paper presents objective evidence on whether this criticism is indeed justified. T...

Quality Award Winners also Improve Financial Performance
Author(s): Vinod R. Singhal, Kevin B. Hendrickx
A recent study by Dr. Vinod Singhal of the Georgia Institute of Technology and Dr. Kevin Hendricks of the College of William and Mary provides hard evidence that the effective implementation of TQM principles impacts bottom-line business results. The...